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Wintrust Wins Highest Ranking by J.D. Power for Illinois Retail Banking Customer Satisfaction for the Third Year in a Row
Wintrust also scores highest in the Regional Trust Index, as the Most Trusted Retail Bank in Illinois
Wintrust Wins Highest Ranking by J.D. Power for Illinois Retail Banking Customer Satisfaction for the Third Year in a Row
Wintrust also scores highest in the Regional Trust Index, as the Most Trusted Retail Bank in Illinois
Wintrust today announced that Wintrust Community Banks received the award for ranking highest in the J.D. Power 2024 U.S. Retail Banking Satisfaction Study in the Illinois Region for the third consecutive year. The J.D. Power study is based on rating responses from 105,355 retail banking customers in seven dimensions. This year’s honor continues Wintrust’s ranking as the highest in Illinois in both 2022 and 2023.
Timothy S. Crane, President and Chief Executive Officer of Wintrust, commented, “This honor demonstrates the passion and commitment our banks and bankers bring to our customers every day. We work hard to earn the trust of our customers — going the extra mile whenever it is needed, protecting their financial futures, supporting them through challenging times, and helping make their dreams become reality. On behalf of the 5,200 Wintrust employees, I am pleased to accept this honor and the badge of trust that it instills. We will continue to invest in new products and services that reinforce our message that ‘where you bank matters.’ Whether that is through the continued expansion of our services, additions to our branch network, or enhancements of our digital bank offerings, we will explore ways to further connect and engage with our customers.”
During the past year, Wintrust has taken robust actions to better support our customers, including:
- Ending all overdraft and item return fees effective March 1, 2023, for consumer deposit accounts, and continuing to offer accounts that are free of monthly service fees and include low-cost or no-cost access to ATMs nationwide.
- Investing in growing our branch network and opening new locations, including a banking center in Bonita Springs, Florida, and the new South Side Community Bank location in the Woodlawn neighborhood of Chicago.
- Acquiring the U.S. asset management business of a well-known and respected international organization. The acquired business merged into Wintrust’s asset management subsidiary, Great Lakes Advisors, LLC.
The J.D. Power Award follows other recent accolades that Wintrust has received including:
- The Greenwich Excellence Awards from Coalition Greenwich in the U.S. Middle Market and Small Business Banking categories for the ninth year in a row;
- Multiple Forbes rankings, including recognition on the Global 2000, the 2023 Best Banks in America, and America’s Most Cybersecure Banks 2024 rankings; and
- The Chicago Tribune Top Workplaces Award for the tenth year in a row.